Shipping policy

 

Shipping Policy

Last Updated: FEBRUARY 2024

Thank you for shopping with Our Watered Grass! We want to ensure a smooth and enjoyable shopping experience for you. Please read our shipping policy carefully to understand how your orders will be processed.

1. Processing Time:

  • All orders are processed within 10 business days (excluding weekends and Canadian holidays) after receiving full payment. You will receive a confirmation email once your order is processed and ready for shipment.

2. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping costs at the checkout before completing your purchase. 

3. Shipping Methods:

  • We reserve the right to change shipping providers based on availability of the region at any given time. We will do our best to ensure the services needs are met.

4. Estimated Delivery Time:

  • Estimated delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 4 - 21 business days, while expedited shipping may arrive sooner.

5. International Shipping:

  • We currently offer international shipping to select countries. International shipping rates and delivery times vary. Please note that customs duties and taxes may apply and are the responsibility of the recipient.

6. Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order by entering the provided tracking number on our website or the carrier's website.

7. Delays:

  • While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather conditions, customs delays, or other external factors may cause delays. We appreciate your understanding in such situations.

8. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

9. Shipping Promotions:

  • From time to time, we may offer shipping promotions. Any such promotions will be clearly communicated on our website.

If you have any questions or concerns regarding your order's shipping, please feel free to contact our customer service at ourwateredgrass@gmail.com